Complaints Procedure
Here at Digital Energy Revolution, we are passionate about giving our customers exceptional service from start to finish and are always looking at ways to improve.
However if you are unhappy with our service or feel we have fallen short on our promise to provide exceptional service, then in the first instance contact us.
E-mail us:
[email protected]
Write to us:
Digital Energy Revolution, 31 St Ledgers Road, Bournemouth, BH8 9BA
Call Us:
01202 800518
If after contacting us you are still unhappy, then please use our complaints handling procedure, which is outlined below.
Stage 1
Should something go wrong, or if you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible, you can do this by phone, email, or post. We will always treat your complaint with the utmost respect.
Stage 2
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Senior Resolution Handler. If your complaint is upheld the Senior Resolution Handler will look to put things right by either offering an apology, making a goodwill gesture or possibly offering compensation. At each of the above two stages, we will endeavour to resolve your concerns within 5 working days.
Stage 3
If we have been unable to resolve your complaint or 8 weeks have passed since you started your complaint, you will receive a deadlock letter which will clearly explain your rights. You have the right to escalate your complaint further to the Ombudsman Service. The Ombudsman Service is completely free of charge for customers to use and is 100% impartial. The Ombudsman Service contact details are listed below.
Ombudsman Service Contact Details:
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: [email protected]
